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UX Writer

Overview

AP Intego’s mission is to provide small business owners peace of mind so they can pursue their dreams. Every day, we’re inspired by one simple idea: that it should be easy and delightful for small businesses to find and manage the right insurance coverage for their needs. Our design team is growing rapidly, and we’re looking for groundbreaking and passionate UX professionals to help us deliver the best commercial insurance customer experience on the planet.

Position

As a UX Writer at AP Intego, you’ll be helping us to create copy that is straightforward, helpful, and human. The insurance industry isn’t known for being easy to navigate, and clear, easy-to-understand copy is a critical part of the experience design process. You’ll work with a small, cross-functional team of designers and engineers that likes to move fast, learn every day, and have fun. Regardless of the need, from product emails, to web content, to social media—you’ll get to continuously leverage user research to drive copy improvement.

Here’s what you’ll do day to day:

  • Drive a cohesive narrative for customers across multiple platforms and touchpoints—including interactions with a live agent, email, and web
  • Develop our voice and tone as a helpful insurance advisor
  • Advocate for users while understanding product and business goals
  • Collaborate with stakeholders from across the business, including corporate development, agency operations, marketing, and tech operations
  • Participate in (or drive!) UX workshops
  • Evolve the UX writing process at AP Intego
  • User research, either observing or managing

Here’s what we are looking for:

  • 2+ years as professional writer with experience in content strategy/UX writing
  • Experience on a design team working across the entire product development lifecycle and successfully shipping products
  • Experience working effectively with cross-functional teams including user research, product management, marketing, and engineering
  • Someone who is passionate about the difference a single word or tweak to tone can make for the customer
  • BA/BS/BFA or equivalent industry experience
  • Portfolio of relevant writing work

About AP Intego

AP Intego’s mission is to give small business owners peace of mind so they can pursue their dreams. By making insurance easy to understand, to use and to pay for, AP Intego is combining insurance know-how with the latest technology to reimagine the insurance experience for small businesses. Founded in 2006, AP Intego has offices in Waltham, MA, Rochester, NY and Denver, CO. We offer an amazing combination of compensation, benefits and opportunity for outstanding individuals to thrive in a vibrant, entrepreneurial environment. Suits are discouraged!

Equal Opportunity Employer

AP Intego Insurance Group LLC is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, gender, gender identity, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

 

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