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Customer Service Specialist

Overview

AP Intego — one of the fastest growing insurance agencies in the country — is looking for a bright, motivated and hard-working individual to join our team to help us accomplish our mission of combining insurance know-how, innovative technology and world-class service to delight our customers. We are committed to providing our employees great pay & benefits, and a chance to contribute meaningfully to a growing company in an exciting industry.

Position

As part of the Service Center team your overall responsibilities will be to ensure our customers receive timely and quality service. Your responsibilities are focused on reviewing and accurately troubleshooting client service needs and assisting in the management of our clients’ insurance policies. You may have additional responsibilities including, issuing insurance certificates, processing policy changes, process improvement and supporting our “pay as you go” insurance program. On an as needed basis, you may also participate in various projects as we develop the best ways to scale for growth. To achieve your goals, you’ll collaborate daily with team members in sales, new accounts, and customer care.

Here's what we are looking for:

  • Detail orientation in everything you do: there is a lot of customer and policy information flying by you – having a keen eye here is essential
  • Fearless in a fast-paced environment and able to work on multiple tasks at once
  • Personal standard for excellence: a demonstrated capacity to produce work with few/no errors
  • Customer focus; ability to deliver delightful service and fix the occasional customer issues with grace
  • Strong process orientation and interest in finding better ways to do things
  • Problem solving and drive to do what it takes to keep the customer happy
  • Ability to prioritize competing demands and manage time effectively
  • Positive “can do” attitude and a desire to contribute to a growing, energetic work environment
  • Experience and comfort using a variety of software tools from Microsoft Outlook and Excel to Google docs/office, to policy management and accounting systems
  • Comfort working with technology and a general familiarity with a variety of functional web systems
  • Excellent verbal and written communication skills
  • 2+ years working in customer service

Bonus Points:

  • College degree
  • And if you are so lucky to have worked in the insurance industry – it’s viewed as a huge plus!

Benefits

While we firmly believe that culture beats perks, we are proud to provide a comprehensive benefits package designed to meet your needs:

  • Competitive compensation
  • 10 company-paid holidays
  • Medical, Dental, and Vision insurance
  • Health Savings Account (depending upon your medical plan selection)
  • Basic Term Life insurance
  • Short and Long-Term Disability insurance
  • 401k plan, with matching contributions
  • Volunteer Time Off Program
  • Employee Assistance Program (EAP)
  • Fitness reimbursement
  • Time Off Donation Program
  • Voluntary supplemental insurance

About AP Intego

We are well on our way to being a leading agency for small commercial insurance. We’re a fast-growing insurance tech company trying to dramatically simplify and improve how small businesses get and manage their insurance. We have over 40,000 customers and we’re profitable—something many insurtechs only dream about. Founded in 2006, AP Intego has offices in Waltham, MA, Rochester, NY, Pleasanton, CA and Denver, CO.

Equal Opportunity Employer

AP Intego Insurance Group LLC is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, gender, gender identity, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

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