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P & C Operations Supervisor

Who are we?

AP Intego’s mission is simple but powerful: to provide small businesses peace of mind so they can pursue their dreams. We believe that insurance should be something that hums along in the background, providing security for businesses while freeing them to do their own thing—whatever that thing may be.

How do we do this? Equal parts creativity and tech, a dash of chutzpah, and our secret ingredient: fierce customer focus. Every day, our customers blow us away with their energy, imagination, and innovation, and inspire us to be as great as they are. We couldn’t ask for a more vital or vibrant community to serve, and we’re extremely proud to play a part in so many amazing small business journeys.

With a mission like ours, run-of-the-mill thinking doesn’t cut it. As we’re pushing the boundaries of the insurance industry, we’re looking for people who aren’t afraid to imagine new ways of doing things or to try something that’s never been tried before. That’s why we foster a company culture where we support and empower each other to be creative, innovative, and boldly collaborative. We don’t care who or where a good idea comes from, we just want to give everyone the freedom and tools they need to be great at what they do. Our offices buzz with the energy of a company that’s experiencing tremendous growth—and we’re just getting started.

Position

We are looking for a Property and Casualty Insurance Operations Supervisor to oversee the day-to-day workflow and task management of the operational support team. Through direct supervision and one-on-one coaching, you will work to ensure an exceptional customer experience and success for our customers and partners.

Here’s what you’ll do day-to-day:

  • Oversee direct reports in all aspects of operational processing; monitor workflow using key performance indicators to ensure that deadlines and accuracy requirements are met.
  • Review recorded calls and tickets to ensure compliance with agency regulations and AP Intego quality service standards.
  • Provide feedback to direct reports and take corrective action when needed with guidance from Manager.
  • Responsible for follow-through and resolution for high-impact processing issues, including but not limited to cancellations, coverage gaps, non-renewals, non-ach transactions and all other key transactions.
  • Provide technical expertise to solve problems regarding internal processing (including EPIC and TRUPAY) for our payroll partners and clients to ensure that world-class service is provided in every situation.
  • Work with Manager to recruit, hire, and evaluate the performance of direct reports in order to ensure all departmental needs are handled appropriately. Counsel and develop staff for personal and professional advancement through career development, internal & external training programs, and other resources.
  • Represent the department on teams and projects to ensure that departmental needs are met and actions of the team are in line with departmental goals.
  • Review key performance indicators and reports to determine if correct metrics are in place and followed.
  • Review and approve direct report higher-risk task processing to ensure that higher-risk decisions are made appropriately.
  • Make recommendations to Operations Manager regarding the development of policies and procedures; identify and implement processing efficiencies.
  • Assist in the preparation of the annual budget; monitor expenses and make recommendations to Manager for adjustments to approved budget.

Here’s what we are looking for:

  • Bachelor's or Associate's degree preferred, or solid experience commensurate with the role
  • Minimum 2-4 years experience in insurance or business operations
  • Minimum 1-2 years of leadership experience; to include directing and supervising a team
  • Property & Casualty License required
  • Solid Microsoft Office skills
  • Excellent analytical, organization, time management skills
  • Strong oral and written communication
  • Robust relationship skills

Benefits

While we firmly believe that culture beats perks, we are proud to provide a comprehensive benefits package designed to meet your needs:

  • Competitive compensation
  • 10 company-paid holidays
  • Medical, Dental, and Vision insurance
  • Health Savings Account (depending upon your medical plan selection)
  • Basic Term Life insurance
  • Short and Long-Term Disability insurance
  • Volunteer paid time off
  • 401k plan, with matching contributions
  • Employee Assistance Program (EAP)
  • PTO Donation Program
  • Fitness reimbursement
  • Voluntary supplemental insurance

About AP Intego

AP Intego is well on our way to being a leading agency for small commercial insurance. We’re a fast-growing insurance tech company trying to dramatically simplify and improve how small businesses get and manage their insurance. We have over 45,000 customers and we’re profitable—something many insurtechs only dream about. Founded in 2006, AP Intego has offices in Waltham, MA, Rochester, NY, Denver, CO, and Pleasanton, CA.

Equal Opportunity Employer

AP Intego Insurance Group LLC is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, gender, gender identity, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

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