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Customer Service Specialist

Customer Service Specialist 

Overview

AP Intego — one of the fastest growing insurance agencies in the country — is looking for a bright, motivated and hard-working individual to join our team to help us accomplish our mission of combining insurance know-how, innovative technology and world-class service to delight our customers. We are committed to providing our employees great pay & benefits, and a chance to contribute meaningfully to a growing company in an exciting industry.

Position

As part of our Customer Experience team your overall responsibilities will be to ensure our customers receive timely and quality service. Your responsibilities are focused on reviewing and accurately troubleshooting our customers needs and assisting in the management of our customer’s insurance policies. You may have additional responsibilities including, issuing insurance certificates, processing policy changes, assisting in process improvement and supporting our “pay as you go” insurance program. On an as needed basis, you may also participate in various projects as we develop the best ways to scale for growth. To achieve your goals, you’ll collaborate daily with team members in client launch, account life and sales.

Here's what we are looking for:

  • Detail orientation in everything you do: there is a lot of customer and policy information flying by you – having a keen eye here is essential
  • Experience and comfort using a variety of software tools from Excel and G Suite, to policy management and accounting systems
  • Excellent verbal and written communication skills to assist with customer needs, problem solve, answer questions, and leave a positive impression
  • Fearlessness and adaptability in a fast-moving, ever changing environment and ability to work on multiple tasks at once
  • Personal standard for excellence: Strong process orientation and interest in finding better ways to do things
  • Ability to prioritize competing demands and manage time effectively
  • Positive “can do” attitude and a desire to contribute to a growing, energetic work environment
  • 2+ years working in customer service

Bonus Points:

  • College degree
  • And if you are so lucky to have worked in the insurance industry – it’s viewed as a huge plus!

About AP Intego

AP Intego’s mission is to give small business owners peace of mind so they can pursue their dreams. By making insurance easy to understand, to use and to pay for, AP Intego is combining insurance know-how with the latest technology to reimagine the insurance experience for small businesses. Founded in 2006, AP Intego has offices in Waltham, MA, Rochester, NY, Denver, CO and Pleasanton, CA. We offer an amazing combination of compensation, benefits and opportunity for outstanding individuals to thrive in a vibrant, entrepreneurial environment. Suits are discouraged!

Equal Opportunity Employer

AP Intego Insurance Group LLC is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, gender, gender identity, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

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