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Operations Associate

AP Intego is a leading provider of insurance solutions for small businesses, and we’re looking to transform the way small business owners buy and manage their business insurance. We’re a growing, fast-moving team dedicated to getting our customers the coverage and protection they need. Our mission is to give small business owners peace of mind so they can pursue their dreams.

We’re looking for an Operations Associate to provides operational support to our internal teams, carriers, and partners. As an Operations Associate, you’ll be responsible for new account set-up for workers compensation policies, processing files timely, research and analysis of policy transactions to ensure up to date policy information within our management and billing systems. You’ll maintain knowledge of the services supported by AP Intego and ensure timely and accurate problem resolution to create an awesome client experience   

What you will work on day to day:

  • Be responsible for the initial set-up and ongoing maintenance (renewal) for all commercial insurance accounts. All lines, but primarily workers’ compensation.
  • Utilize multiple computer software applications in conjunction with carrier and bureau web-sites, internal systems to include Epic, Zendesk, TRUPAY and Docusign
  • Perform data input.
  • Respond to inbound calls and place outbound calls as required by the business unit. Maintain accurate recording of all internal and external communication (customers/insured’s, insurance partners, payroll offices etc.)
  • Provide necessary documentation to state and federal insurance agencies as well as our insurance partners.
  • Stay abreast of all changes pertaining to various product offerings, regulatory changes, policy changes and insurance industry developments.  
  • Other duties as assigned.

We’re looking for someone who:

  • Maintains processing throughput and quality standards at or above minimum standards.
  • Exhibits foundational knowledge of AP Intego insurance portfolio, corresponding systems and internal and external processes.
  • Maintains strong prioritization and organizational skills, and professional communication.
  • Has a AAS/BA/BS in Business, Management, and or a minimum of 1 year of customer service/relevant insurance experience.
  • Is self-motivated to goes above and beyond.
  • Has multi-tasking abilities, versatility, and ability to operate in a fast-paced environment are necessary skills for this position.
  • Has solid record keeping skills
  • Has strong written and verbal communication skills
  • Preferably, is Property & Casualty licensed

About AP Intego
AP Intego’s mission is to give small business owners peace of mind so they can pursue their dreams. By making insurance easy to understand, to use and to pay for, AP Intego is combining insurance know how with the latest technology to reimagine the insurance experience for small businesses. Founded in 2006, AP Intego has offices in Waltham, MA, Rochester, NY and Denver, CO. We offer an amazing combination of compensation, benefits and opportunity for outstanding individuals to thrive in a vibrant, entrepreneurial environment. Suits are discouraged!

Equal Opportunity Employer
AP Intego Insurance Group LLC is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, gender, gender identity, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.


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